Forgetting or changing your password

Use password recovery in the GreenPT sign-in flow if you cannot remember your password. If you sign in with an external provider, manage that password with the provider instead.

Recover access

1. Open GreenPT Apps and go to sign-in.
2. Enter your account identifier and select the password-recovery option offered by the sign-in service.
3. Follow the instructions sent to your registered email address.
4. Return to GreenPT and sign in again.

If you use a work account

A Microsoft, Google or organisation-managed login may use your provider’s recovery process. Contact your organisation’s administrator if it controls the account.

Check spam folders if a recovery message does not arrive. Contact support if you cannot identify the correct sign-in method. GreenPT support does not need your password, recovery codes or verification codes.