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Subscriptions, billing and account
Understand your plan, find invoices, manage renewals and take care of your account.
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Cancelling your subscription
Cancel an iOS subscription through Apple, an Android subscription through Google Play, or a web subscription through your GreenPT account.
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Changing payment method
Check where your subscription is billed before changing payment details, and use the provider’s secure payment flow.
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Downgrading or pausing
Check the available downgrade options and their effective date, and distinguish a scheduled plan change from a pause.
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Overview of all plans
Find your active subscription and compare the individual, team and API options shown in GreenPT account management.
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Overview of your usage
Find energy use, subscription details and billing records, and check each measure in the view where it belongs.
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Permanently deleting your account
Request account deletion after saving needed work and checking subscriptions, organisation ownership and retention requirements.
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Refund policy
Find the terms that apply to your payment and send a refund request to the provider that processed it.
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Team billing
Manage organisation subscriptions in the correct organisation and separate team charges from personal or mobile-store purchases.
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Upgrading to a higher plan
Review an upgrade in account management and confirm its price and effective date before completing payment.
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Viewing and downloading your invoice
Find paid transactions in Billing, choose the right date range and open the invoice for the payment you need.
Need more help? Contact support or check service status.