Subscriptions, billing and account
Downgrading or pausing
Check the available downgrade options and their effective date, and distinguish a scheduled plan change from a pause.
Open Subscription to inspect the changes available for your web subscription. The confirmation explains when a change applies and what access you keep.
Change to a smaller plan
- Review the active subscription and any upcoming change.
- Choose the smaller plan or downgrade option offered in the subscription flow.
- Check the effective date and the features you would lose.
- Confirm only after you understand the change.
- Verify the scheduled plan on the subscription page.
Can I pause?
Do not assume a pause is available: use only the options shown for your subscription. If no pause is offered, compare keeping the subscription, downgrading or cancelling renewal.
Export work you need before losing access to a feature. Mobile-store subscriptions are managed through the relevant store; organisation subscriptions may require a billing administrator.
Need more help? Contact support or check service status.